How it works

Three steps, no surprises

We don't guess and we don't assume. We audit first, then recommend the level of cover that fits how your business actually runs.

01

Discover and plan

A hands-on audit of your current setup, your risks and how your team works. You get a costed roadmap and a practical IT strategy, not a generic checklist.

02

Choose your plan

Three levels of cover, protection and support. We help you find the one that fits rather than selling you the biggest.

03

Deliver and improve

We manage the environment proactively and review it regularly. Anything outside your plan is itemised up front so you can budget with confidence.

The audit comes first

Audit level depends on your size and complexity: basic for teams up to 10 users on a single site, typical for 10 to 50 users, complex for larger or multi-site setups. Pricing depends on your environment, so we quote it after we have looked.

Two parts, one foundation

Your licence unlocks it. Your plan switches it on.

Your Microsoft licence decides which features and security protections your business is entitled to - as with most things, you get what you pay for. Our service is what makes all of it work the way it should. Think of a CCTV system: the cameras only add value if someone is watching them. The licence is the cameras. The support plan is the watching.

01

The licence: what you are entitled to

Business Standard gives your team email, the Office apps, Teams, SharePoint and OneDrive. Business Premium adds the security layer: rules about who can sign in and from where, management of company devices, and protection on links and attachments.

Neither one configures itself. A licence is a set of capabilities sitting there switched off until somebody turns them on properly.

Standard or Premium, and why it matters

02

The service: making it all work

We switch on what your licence includes, set it up properly and keep watching it: sign-in rules aligned to a recognised security benchmark, device policies applied consistently, patching that actually happens, and someone reviewing it when Microsoft changes something underneath you.

Our Standard and Premium plans are built for Business Premium environments, because that is where the tooling we manage lives. On Business Standard we secure what is there and tell you plainly what we cannot reach.

See what each plan covers

One invoice for licences and support

We are a Microsoft Cloud Solution Provider, so we can supply your Microsoft licences and bill them with your plan: one invoice each month, adjusted as your team changes. Already buying direct or through another provider? We can take the licences over without disruption to your team.

Your tenant stays yours

However you buy your licences, we manage your Microsoft environment through Microsoft's own delegated access. Our access is granted by you, limited to what we actually need, time limited, and visible to you at any point. No shared administrator passwords, and nothing to unpick if you ever decide to go elsewhere.

Step two: your support plan

Three levels of cover

Every level includes round-the-clock monitoring, patching and Huntress-backed threat detection, and every level reaches the same helpdesk and the same people. What changes is how much of your Microsoft security we manage, and how much support is included in the monthly fee.

Flex

Secure foundation

Works with any Microsoft 365 licence

For small teams with straightforward IT who want the security floor properly in place, and support billed as they use it.

Round-the-clock endpoint monitoring
Operating system and third-party app patching
Huntress-backed 24/7 threat detection and response
Microsoft 365 secure baseline, aligned to CIS benchmarks
Microsoft 365 tenant configuration backup
IT documentation, asset and licence tracking

Support: remote helpdesk, billed as you use it.

Standard

Most cost effective

Built for Microsoft 365 Business Premium

For busy teams with steady, day-to-day IT needs: Business Premium configured properly, actively managed, and support included rather than billed per call.

Everything in Flex, plus:

Conditional Access on a CIS-aligned baseline
Intune device management and device security policies
Defender for Office 365: safe links, safe attachments, impersonation protection
Web filtering and visibility of cloud app usage
Secure Score monitoring, with configuration drift put back
Dark web and credential exposure monitoring

Support: unlimited remote support included.

Premium

Every line, side by side

Where a row says "if licensed", that is the entitlement point: the capability comes from your Microsoft licence and we manage it once it is there. On Business Standard some of these simply cannot be switched on.

	Flex	Standard	Premium
Support What is included, and what we commit to in writing
Guaranteed response time	Within 8 hours	Within 4 hours	Within 2 hours
Remote support	Pay as you go	Unlimited	Unlimited
Onsite support	Billed separately	Billed separately	Included, fair use
After-hours support	Not included	Not included	Included
New user setup and offboarding	Billed per request	Billed per request	Included, fair use
Moves, adds and changes	Billed separately	Billed separately	Four a year included
Identity and access Who can sign in, from where, and on what
Multi-factor authentication	Security defaults	Managed	Managed
Conditional Access sign-in rules	Not included	CIS-aligned baseline	Baseline plus ongoing optimisation
Single sign-on for business apps	Supported	Included	Included
Risky sign-in detection	Not included	Managed if licensed	Managed if licensed
Devices and endpoints The machines your team actually works on
Endpoint monitoring	Included	Included	Included
Operating system and app patching	Included	Included	Included
Huntress-backed 24/7 threat detection	Included	Included	Included
Encryption and device compliance	Supported if licensed	CIS-aligned baseline	Baseline plus ongoing optimisation
Intune device management	Supported if licensed	CIS-aligned baseline	Baseline plus ongoing optimisation
Email and collaboration The way most attacks actually arrive
Safe links, safe attachments, anti-phishing	Supported if licensed	Included	Included
Impersonation protection	Not included	Included	Included
Teams, SharePoint and OneDrive protection	Not included	Included	Included
Internet and network What your team can reach, and what you can see
Web filtering and safe browsing	Not included	Managed if licensed	Managed if licensed
Cloud app usage visibility	Not included	Managed if licensed	Managed if licensed
Internet activity reporting	Not included	Included	Enhanced
Network infrastructure monitoring	Supported	Supported	Supported
Cloud and data Getting your information back when it matters
Microsoft 365 backup	Managed if licensed	Managed if licensed	Managed if licensed
Tenant configuration backup	Included	Included	Included
Vulnerability scanning	Optional add-on	Quarterly	Ongoing
Dark web and credential monitoring	Optional add-on	Included	Included
Security awareness training	Optional add-on	Optional add-on	Optional add-on
Management and oversight Knowing where you stand, month to month
IT documentation and asset tracking	Included	Included	Included
Management reporting	Supported if licensed	Included	Included
Microsoft Secure Score	Not included	Monitored	Actively improved
Configuration drift monitoring	Not included	Monitored and put back	Continuous
Strategic IT review	On request	Twice a year	Quarterly

The guaranteed response time is the longest you would ever wait for a real person to pick a ticket up, during business hours of 08:00 to 17:00, Monday to Friday. Most tickets are picked up well inside it, and anything urgent is prioritised by impact on every plan. Unlimited support covers the business applications we install or manage for you. Microsoft 365 and password manager licences are billed separately on every plan.

Being upfront

What sits outside a plan

No confusing extras and no surprise invoices. A few things are always quoted separately, and we would rather say so here than in a month-end bill.

Hardware

Laptops, desktops, servers and network equipment are billed separately on every plan.

Software and licences

Microsoft 365 licences, specialised software and add-on subscriptions are billed separately.

Moves, adds and changes

Adding users, swapping devices or reconfiguring setups: billed separately on Flex and Standard, included up to four a year on Premium.

Project work and add-ons

Migrations, new office setups and major infrastructure changes are scoped on their own. So are optional extras like hosted firewalls and security awareness training.

Not sure which level fits?

Twenty minutes on a call is usually enough for us to tell you what you actually need, and what you don't. We will look at your Microsoft licensing at the same time, since the two go together.

Get in touch

IT that is looked after, not just fixed