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Managed IT supportIT that is looked after, not just fixed
One fixed monthly fee covers monitoring, updates, backups, security and the helpdesk your team actually calls. Most problems are dealt with before they reach you.
Three steps, no surprises
We don't guess and we don't assume. We audit first, then recommend the level of cover that matches how much risk your business can carry.
Discover and plan
A hands-on audit of your current setup, risk profile and business needs. You get a costed roadmap and a practical IT strategy, not a generic checklist.
Choose your plan
Three levels of cover, protection and support. We help you match your appetite for risk to the right one rather than selling you the biggest.
Deliver and improve
We manage the environment proactively and review it regularly. Anything outside your plan is itemised up front so you can budget with confidence.
Audit level depends on your size and complexity: basic for teams up to 10 users on a single site, typical for 10 to 50 users, complex for larger or multi-site setups. Pricing depends on your environment, so we quote it after we have looked.
Support that matches your risk
Every plan includes the fundamentals. The difference is how much is handled for you, how fast we respond and how deep the security goes.
Flex
EssentialsFor small teams with straightforward IT. Your core functions are maintained and secured, with pay-as-you-go support when you need a person.
- Support portal and live device inventory
- Automated operating system and patch updates
- Monitoring around the clock
- Enhanced antivirus (EDR) and email filtering
- Microsoft 365 secure baseline and CIS benchmarking
- IT documentation kept current
- Monthly management report
Support is pay-as-you-go, with prepaid hours available for easier budgeting.
Standard
Most popularEverything in Flex, plus faster response, more proactive management and unlimited remote support. The right fit for most growing businesses.
- Priority response times
- Unlimited remote support
- Managed password manager
- Vulnerability scanning and remediation
- Security awareness training for staff
- Scheduled IT reviews against your business goals
Predictable monthly cost, stronger security and a structured approach.
What sits outside a plan
No confusing extras and no surprise invoices. A few things are always quoted separately, and we would rather say so here than in a month-end bill.
Hardware
Laptops, desktops, servers and network equipment are billed separately on every plan.
Software and licences
Microsoft 365 licences, specialised software and add-on subscriptions are billed separately.
Moves, adds and changes
Adding users, swapping devices or reconfiguring setups: billed separately on Flex and Standard, included up to four a year on Premium.
Project work
Migrations, new office setups and major infrastructure changes are scoped and quoted on their own.
Not sure which plan fits?
Twenty minutes on a call is usually enough for us to tell you what you actually need, and what you don't.