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Remote supportLet us take a look
If you are speaking to one of our technicians, this is where you get the tool that lets them see your screen. It takes about a minute and nothing stays on your machine afterwards.
How it works
- Download the tool. The button opens Splashtop SOS, the software we use for remote sessions. A small file downloads.
- Open the file. It runs once. There is no installation and nothing is left behind when you close it.
- Read us the number. A nine digit code appears on screen. Tell it to the technician you are speaking to.
- Watch, and stop whenever you want. You see everything we do. Closing the window ends the session immediately.
Opens splashtop.com, which is the company that makes the software. Works on Windows and Mac.
Before you click
We will never phone you out of the blue and ask you to open this page. Neither will Microsoft, your bank, or anyone from a support department you did not contact.
Remote support tools are one of the most common ways people get talked into handing over a computer. The tool itself is safe. The risk is who is on the other end of the phone.
So the rule is simple. Use this page when you contacted us, or when you are speaking to someone on a number you dialled yourself.
If someone has rung you and asked you to come here, hang up and call us on 021 879 2393. We would far rather take that call than clean up afterwards.
Not on a call with us yet?
Ring us on 021 879 2393 during office hours, or send us a message and we will come back to you.